We've gathered the most commonly asked questions about DekPro Manufacturing. If your question isn't answered here, you may also contact us with any questions you may have.
Prestige Aluminum Railing
What is Prestige Railing?
DekPro Prestige Railing DekPro Prestige Railing is a is a high quality aluminum rail system that provides elegant form, superior function and precision engineering at an economical price.
What is Prestige Railing made of?
Prestige railing features all aluminum components that have a durable, finely textured powder coat finish.
Can I use Prestige balusters with a different railing system?
Prestige balusters are made to match and work with the Prestige aluminum railing system. However, these balusters have also been designed to be used with other wood, composite or metal rail applications.
Are the top and bottom rails pre-drilled or slotted?
No, Prestige rails are not pre-drilled or slotted because they come with baluster connecters already installed.
How often should Prestige Aluminum Railing and Balusters be cleaned?
Although the frequency of cleaning depends on environment and location, in cases of saltwater exposure, DekPro requires these guidelines be followed and recorded every 3‐4 months in order to process a warranty claim:
- Create a cleaning mixture using warm water and a non‐abrasive, pH-neutral detergent. Popular household cleaners like Windex, Fantastik, and Simple Green are examples of safe cleaners to use. Do not use solvent‐based products to clean your railing.
- Apply the cleaning solution with a soft cloth, sponge, or soft bristle brush.
- Thoroughly rinse the railing surface to remove cleaning residue. The use of a pressure washer is not suggested.
What tools are recommended for installation?
- Rubber Mallet
- Speed Square
- Cordless Drill / Impact driver
- Quick clamp grips
- Measuring Tape
- Miter saw with high tooth count carbide blade
- 13/64” drill bit
- #3 Phillips screwdriver bit
- Ratchet set
What is the warranty on Prestige Railing?
Dekpro Prestige Aluminum rail is backed by a limited lifetime warranty. DekPro railing products are guaranteed for life against defects in workmanship and/or materials. The powder coated finish on the railing is unconditionally guaranteed for life against cracking, peeling, or chipping.
Can I add a drink rail to Prestige railing?
Yes, a drink rail can easily be added with the Prestige Drink Rail Bracket . The bracket can securely attach any deck board or cap rail to create a smooth, flat surface. It is commonly used with a cedar or composite deck board to provide a flat rail top that will easily hold objects like drinks or plants.
What types of balusters and infill options does DekPro offer?
What styles of DekPro balusters are available in the face-mount installation option?
Traditional Straight (square), Belly (baroque) and Bow (arc) are available in a facemount installation option.
What material are the balusters made of?
Dekpro aluminum balusters are made from high-quality aluminum with a premium AAMA 2604 powder coat finish. Prestige glass balusters are made of clear, tempered glass. The cable is made from ⅛” high-quality 316-grade stainless steel.
What size are the balusters?
Prestige ADA Handrail
How do DekPro handrail components attach together?
Depending on the component, they will connect together using screws or adhesive.
Where can I install Prestige Handrail?
DekPro Prestige handrail can be attached or mounted to any flat surface 2” or wider. It is most commonly installed on deck posts and walls.
EFFEX Deck Lighting
What is Effex Lighting?
DekPro Effex Lighting is a line of post caps and deck lighting options by DekPro that look great and install easily onto their other deck railing products. The Effex lighting products will match perfectly with Prestige Railing and consist of efficient LEDs that create an ambient lighting to make your deck safer and more enjoyable.
What post cap styles does DekPro offer?
What sizes are the post caps available in?
- Summit: 3-⅝”, 4” (4-1/16” opening), 5-⅝” (5-¾” opening), 6” (6-⅛” opening)
- Plateau: 3-⅝”, 4” (4-1/16” opening)
- Avalanche: 3” (3-1/16” opening), 3-⅝”, 4” (4-1/16” opening)
- Cascade: 3” (3-1/16” opening), 3-⅝”, 4” (4-1/16” opening)
- Halo: 3” (3-1/16” opening), 3-⅝”, 4” (4-1/16” opening)
- Glow: 3” (3-1/16” opening), 3-⅝”, 4” (4-1/16” opening)
What is included with a lighted post cap?
Lighted caps include high-performance LED lights and Quick Connect wiring for quick and easy installation.
Do post caps have a warranty?
Post caps are covered by a 10-year warranty against defects or color fading.
Are post cap lights covered by a warranty?
There is a 10-year warranty on LED’s and lights when they are installed with DekPro EFFEX transformers and no warranty when used with any other power source.
Is the DekPro Effex Lighting transformer AC or DC?
Which transformer size do I need for my deck lighting?
DekPro Effex offers a 36-watt and a 60-watt transformer. To determine which transformer is right for your project, you need to add up the total wattage of all your deck lighting fixtures. Once you know that number then you can compare it to the max power on both of the transformers. The total wattage of your lights should not exceed 80% of the transformer's capacity, so the 36-watt transformer can power 28.8 watts max and the 60-watt transformer can power 48 watts max. The easiest way to make sure that you have everything you need to install your deck lighting would be to use the DekPro Effex Transformer Kit. The kit will include the transformer and any other cable and accessories you will need to install your lighting project.
Are transformers covered by warranty?
Transformers have a 3-year warranty when used exclusively for DekPro EFFEX Lighted Products and a 1-year warranty from the date of purchase when used with non-DekPro EFFEX products.
Do controllers have a warranty?
There is a 1-year warranty when used exclusively with DekPro EFFEX Transformers and no warranty when used with any other brand of transformer.