What PII do we collect from the people that visit the Website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. If you choose not to provide us with PII, we may not be able to provide you with product, service or information you requested. When you provide us with your contact information in connection with an activity, product or service, you expressly consent to our communicating with you about our products or services.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey or marketing communication, surf the Website, open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To take, verify, process and deliver your order and process and obtain payment.
- To ask for ratings and reviews of services or products.
- To send you notices from time to time relating to your account, your purchases and orders.
- To determine your geographical location for compliance, security, and fraud prevention purposes.
- To provide you, to the extent permitted by applicable law, with a personalized shopping experience.
- For warranty, technical support or similar purposes.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We have implemented safeguards reasonably designed to protect your PII from unauthorized access and disclosure. It is important that you understand, however, that no commerce solution, website, application, database or system is completely secure or "hacker proof," and we cannot anticipate all potential misuse of your information. Please note that we cannot guarantee the security of any information you transmit to us, and your use of the Website indicates that you are willing to assume this risk.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features and functionality of the Website will be limited or disabled.
We use third party service providers to perform certain services in connection with our business, such as fulfilling and processing orders, payment processing, verifying and validating information, hosting all or part of Website, providing website usage analytics, list management, sending communications, customer support, providing marketing assistance and data analysis, and providing other administrative services. We provide our service providers access to information, including personal information, only for the purpose of carrying out services on our behalf. Certain service providers use tracking technologies to collect and store information about you and your use of this Website combine this information with information they collect from other sources.
To the extent permitted by applicable law, we may disclose information when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative or judicial process, requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property, or safety of DIY Home Center, its corporate affiliates, and their respective employees, clients, partners and agents, other users or the public in general; or to protect your vital interests if determined necessary by us. If we suspect criminal activity, we may share our server logs – which contain visitors' IP addresses – with the appropriate investigative authorities who use that information to trace and identify individuals. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe are in violation of applicable laws, rules or regulations without providing notice.
If one of our corporate affiliates or a third party has acquired all or part of our business, specific assets or the business of one of our operating divisions through which you have provided information to us, e.g., as the result of a sale, merger, reorganization, insolvency, dissolution or liquidation, ownership of your PII will transfer to that company. In that event, the acquiring company's use of your PII will still be governed by this Policy.
Your California Privacy Rights
Under California's "Shine the Light" law, DIY customers who are California residents can request certain information once per calendar year regarding the types of information shared by DIY with third parties for their direct marketing purposes, and the identities of those third parties. If you are a California resident, email requests to the contact address provided below with "California Privacy Information Request" in the subject line and in the body of your message. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
We have implemented Remarketing with Google AdSense. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page at https://adssettings.google.com/. Alternatively, you can opt out by using the Google Analytics Opt Out Browser add on by visiting https://tools.google.com/dlpage/gaoptout.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Market to our mailing list or continue to send emails to our customers after the original transaction has occurred.
To be in accordance with CANSPAM, we will:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can click on the “unsubscribe” link found in each email. We will promptly remove you from all non-transactional correspondence. Transactional correspondence, such as order and shipment confirmations, will always be sent.
Reviewing and Updating your PII
If you would like to review, correct or challenge your PII, please contact us at the contact information provided below. If you contact us, we may, for your protection, ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate personal information you discover. We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if the disclosure could lead to a breach of applicable law and regulation, such as in case of any legal obligation to retain certain data, or if you have failed to verify your identity to our satisfaction.
2461 Larsen Rd
Green Bay, WI 54303
Last updated: October 2019