We will get through this together
The spread of the COVID-19 virus has brought uncertainty and turmoil to our daily lives.
We've been thinking a lot about the people in our community. This includes our customers, our employees and those that are a part of our product supply chain and logistics operations. To that end, we wanted to update you on our ability to continue to meet your product needs.
With "shelter-in-place" and "stay-at-home" orders continue to be issued by state and local governments, we are working diligently to take precautions that ensure the safety of our employees and customers, so that we can bring you the products you expect from us to your home or commercial business.
Pursuant to guidance from the Federal Department of Homeland Security and looking at guidance from the states of New York, New Jersey, and Illinois (among others), DIY Home Center’s business is deemed "essential" and thus allowed (and required) to continue to operate. Essential businesses consist of those that support critical infrastructure (such as public and private building projects), construction, and hardware stores.
Regulations will continue to change; however, the sale of building materials, which constitutes the majority of DIY Home Center's product selection, has been consistently excluded from “shelter-in-place” and “stay-at-home” orders thus far.
As information evolves and circumstances change, we will update this page with new information.
Thank you being part of our DIY Home Center family,
The DIY Home Center team
Service Status -- Updated 5/18/2020
Order Processing and Packaging
The majority of orders are leaving our facility and partner facilities in the time advertised on each product's information page. However, to ensure our employees are able to follow CDC and OSHA safe working guidelines to help protect against the transmission of COVID—19, from time to time it may take us an extra day or two in the prep and packaging stage. As always, when your order ships, a shipment notification will be sent to the email you provided during the ordering process
Deliveries via our major carriers, UPS and FedEx continue to operate. Due to record shipping volume, neither carrier is no longer guaranteeing the time in transit promise they provide to us when your package is labeled for shipment. This means your package may arrive a day or two later than the delivery date listed on the carrier's website.
We appreciate your patience in these unprecedented times.