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Fortress Balusters Delivery Information

I've Ordered! So What's Next?

  1. Your order is processed the day or business day after it is received. During this stage we authorize your credit card and ensure that we have complete shipping information. If there are any issues, we will attempt to contact you via phone and/or e-mail.
  2. Your order is then picked, packaged and prepped for shipping. This process can take anywhere from one to ten business days. Many of the most popular items ship in 1-2 business days. Items that are less common can take up to 10 days. If you have a time critical application, please contact us so we can give you more detailed delivery timeframes.
  3. Once your order has been packaged, it is sent on it's way. Delivery of orders takes up to 5 business days. The closer you are to the Northeast coast, the faster you will receive your order.
  4. Your Fortress order will be sent via UPS Ground. In some rare cases, your shipment will be sent FedEx Ground.
  5. If you are home when your order is delivered, please look over the package and contents before signing for it. If damage is noticed, appropriate have the delivery driver, note "Potential Damage" or "Damage" when you sign for the delivery.
  6. If you have any problems with your order or if your product was damaged during shipping, please be sure to contact us right away so we can help.

Fortress Shipping Pricing

  • All Fortress shipments to the contiguous 48 states are shipped free of charge via UPS Ground (with a $149 minimum of Fortress product). Orders with less than $149 of Fortress product ship for a flat fee of $9.95 ($99.01 - $148.99 Fortress items) or $12.95 ($0.01 - $99.00 Fortress items).
  • Delivery to Hawaii and Alaska is via USPS Priority Mail. The shipping charge varies by the weight and dimension of the product purchased.
  • Delivery to Canada is not available for this product.

Return Policy for Fortress Balusters

Returns on Fortress Balusters may be performed up to 30 days past the delivery date. Please see our returns information page for more information. Return shipping charges are the responsibility of the customer.