FastenMaster Delivery Information

Order and Shipping Time Frames

• If your order is submitted by 1 PM CST on a business day, it is likely that your order will ship the same day. The 1 PM CST cut off is not a guarantee. If your order doesn't go out the same day, it will ship the next business day. We do our very best to ship orders according to this time frame. If your order has met the timeframe and does not ship the same day, we appreciate your understanding.
• If you are ordering later in the day and need your order to ship the same day, please give us a call (888) 349-4660 and we will attempt to get your order shipped the same day. If you call us before 2 PM CST, many times we are able to get the order out the same day. Again, this is not a guarantee, but we will do our very best!

Expedited and Rush Shipping

• Expedited shipping is available and is something we do quite often for the FastenMaster product line.
• We understand that when you pay extra for expedited shipping, you expect delivery in the timeframe you paid for. As such, we do not offer expedited shipping in the online checkout process as we always want to be able to confirm the shipment and delivery date for you.
• If you are interested in expedited shipping, please give us a call at (888) 349-4660 for an expedited shipping quote. Providing shipping quotes via voice allows us to best manage the shipping and delivery process and ensure your expectations are met.

Shipping Rates

• All FastenMaster shipments to the contiguous 48 states with more than $99 of product are shipped free of charge. Orders with less than $99 of product is shipped with a flat $9.95 shipping charge. Shipping charges to Hawaii and Alaska vary by contents and weight.

Shipments to Canada

• We are now able to ship FastenMaster products to Canada. If you are interested in ordering, please e-mail us at cs@diyhomecenter.com or give us a call at (920) 857-9341. We cannot process Canadian orders online due to the complexity of the tax and shipping calculation.
• If you decide to e-mail us, please provide your name, mailing address, phone number, and the type and quantity of product you are looking for. We will provide you with cost that will include product and shipping. We are unable to calculate Provincial, GST or any other local taxes. These taxese will be your responsibility.
• All shipments to Canada are sent via FedEx International Ground Service.

Return Policy for FastenMaster

Returns on FastenMaster Fasteners may be performed up to 30 days past the delivery date provided the product meets our guidelines for product condition. Please see our returns information page for more information. Return shipping charges are the responsibility of the customer.